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Agent Prompts

Prompts are pre-defined messages and conversation starters that help guide interactions with your AI agent. Adding appropriate prompts helps users understand how to effectively communicate with your agent and ensures consistent, high-quality interactions.

Adding Prompts Through the UI​

  1. Navigate to Your Agent: Go to the AI Coworkers section and select the agent you want to configure.

  2. Access Prompt Settings: In the agent configuration page, locate and click on the Prompts tab.

  3. Add New Prompt: Click the "Add Prompt" button to create a new prompt.

Types of Prompts​

1. Personality Prompts​

  • Define your agent's character, tone, and behavioral traits
  • Set consistent communication style
  • Example: "You are a friendly customer service agent who always maintains a professional tone"

2. Tagged Prompts​

  • Categorized prompts for specific use cases or topics
  • Help organize and filter prompts by purpose
  • Examples:
    • #support: "How can I help you with your account today?"
    • #sales: "Would you like to learn about our premium features?"
    • #technical: "What technical issue are you experiencing?"

3. Other Prompt Types​

  • Greeting: First message when starting a conversation (e.g., "Hello! I'm your AI assistant. How can I help you today?")
  • Fallback: Response when agent doesn't understand the input (e.g., "I apologize, but I'm not sure I understood. Could you rephrase that?")
  • Examples: Sample interactions showing the agent's capabilities (e.g., "Try asking: 'What are your main features?' or 'How do I create a new project?'")
  • Context: Background information for specific scenarios (e.g., "I am configured to help with project management tasks and team coordination.")

Best Practices for Creating Prompts​

  1. Keep it Clear and Concise

    • Write prompts that are easy to understand
    • Avoid technical jargon unless necessary
    • Use natural, conversational language

  2. Maintain Consistency

    • Ensure prompts align with your agent's personality
    • Use consistent terminology across all prompts
    • Keep a uniform tone and style

  3. Provide Guidance

    • Include clear examples of how to interact with the agent
    • Show the types of questions or commands the agent can handle
    • Demonstrate the expected format for specific requests

  4. Update Regularly

    • Review and update prompts based on user interactions
    • Add new prompts for common user scenarios
    • Refine existing prompts to improve clarity and effectiveness

Testing Your Prompts​

Before deploying your agent with new prompts:

  1. Preview Mode: Test how prompts appear in actual conversations
  2. User Perspective: Review prompts from an end-user's viewpoint
  3. Feedback Loop: Collect and incorporate user feedback on prompt effectiveness

Remember that well-crafted prompts can significantly improve the user experience and make your agent more effective at its intended tasks.