Agent Behavior and Response
Agents in Telex are designed to behave like intelligent digital teammates. Their responses are shaped by a combination of configuration inputs and contextual awareness, allowing them to interact naturally and execute tasks with purpose.
What Shapes Agent Behavior
Each agent’s behavior is determined by:
-
System Prompt
The foundational instruction that defines the agent’s personality, tone, and role. This prompt guides how the agent interprets messages and frames its responses. -
Role Configuration
Roles influence the agent’s domain expertise and conversational style. For example, a support agent may respond with empathy and troubleshooting steps, while a lead generation agent may ask qualifying questions. -
Interaction Context
Agents behave differently depending on where they’re used:- In channels, they respond publicly and contribute to group workflows.
- In direct messages, they operate more privately and can focus on individual tasks.
-
Task Lists (coming soon)
These will allow agents to follow structured workflows, enabling multi-step execution and conditional logic. -
Skills (coming soon)
Modular capabilities that define what an agent can do — such as sending emails, summarizing threads, or generating reports.
Response Style
Agents respond using natural language and aim to be:
- Relevant — staying on topic and aligned with the prompt
- Helpful — offering actionable insights or completing tasks
- Context-aware — adapting to the conversation flow
Agents do not require special commands. Just speak naturally, and they’ll respond based on their configuration.