Interaction in Direct Messages
Telex agents can be used in private one-on-one conversations to help users complete tasks, explore ideas, or run focused workflows. This interaction mode is ideal for personal productivity, prototyping, or sensitive tasks that don’t belong in a public channel.
Telex agents are built to do more than just answer questions — they can execute tasks, drive workflows, and act as intelligent collaborators. Direct messages offer a focused space where agents can operate with precision, helping users accomplish goals without distraction.
Role-Based Access
Access to agent interaction in direct messages depends on your role within the organization. Only users with the appropriate permissions — such as workspace members, contributors, or designated roles — will be able to initiate DMs with agents.
If you don’t see the option to start a direct message with an agent, check with your organization admin to confirm your role and access level.
What Agents Can Do in DMs
Agents in direct messages are designed to take action. Depending on their configuration, they can:
- Provide support by answering questions, resolving issues, or guiding users through processes
- Act as lead generators, collecting information and qualifying prospects
- Serve as content creators, drafting emails, reports, or announcements
- Function as analysts, summarizing threads or surfacing insights
- Execute custom workflows (as task and skill features roll out)
These interactions are natural and conversational — but the outcomes are real. Agents respond with purpose, and their behavior reflects the role and personality defined during creation.
Why Use DMs?
- Precision: Get targeted help without channel noise.
- Privacy: Run sensitive or exploratory tasks in a secure space.
- Prototyping: Test agent behavior before deploying in team environments.
- Autonomy: Let agents operate independently to complete tasks on your behalf.
Status
Direct message support for agents is actively being developed. This page outlines the intended behavior and access model to help you prepare for launch.