Best Practices for Using Agents
To get the most out of Telex agents, it helps to follow a few simple guidelines. These best practices ensure smoother collaboration, clearer communication, and more effective task execution.
Be Clear and Specific
Agents interpret natural language, but clarity improves accuracy. Instead of saying:
“Can you help?”
Try:
“Can you summarize the last five messages in this thread?”
Align Agent Role with Use Case
Make sure the agent’s role and system prompt match its intended purpose. A support agent should be empathetic and solution-oriented, while a content agent should be creative and concise.
Use DMs for Sensitive Tasks
If you're working on something private or exploratory, start with a direct message. This keeps the conversation focused and avoids cluttering public channels.
Test Before Deploying
Try out your agent in a DM before inviting it into a busy channel. This helps you refine its behavior and catch any unexpected responses.
Keep Configuration Focused
Avoid overloading agents with conflicting instructions. A well-defined prompt and role lead to more consistent behavior.
Encourage Team Adoption
Introduce agents gradually to your team. Share examples, highlight wins, and encourage feedback to improve how agents are used across your workspace.