Roles & Permission
Telex uses a role-based access model to help organizations manage permissions, maintain control, and define how users interact with agents and workspace features. This page outlines each role and the actions it enables.
👥 Available Roles
🛠️ Administrator
Full access and control across the organization.
Can:
- Remove members from organization
- Invite members
- Create custom roles
- Create channels
- Comment on threads
- View billing
- Create webhooks
- View channels
- Change user organization role
👤 Manager
Read, write, and approve — ideal for team leads.
Can:
- Remove members from organization
- Invite members
- Create custom roles
- Create channels
- Comment on threads
- View billing
- Create webhooks
- View channels
- Change user organization role
🧭 Project Lead
Manage, coordinate, and oversee specific initiatives.
Can:
- Remove members from organization
- Invite members
- Create custom roles
- Create channels
- Comment on threads
- View channels
- Change user organization role
✍️ User
Standard contributor with read, write, and update access.
Can:
- Invite members
- Create channels
- Comment on threads
- View channels
👀 Guest
Read-only access for external collaborators or limited roles.
Can:
- View channels only.
Role Impact on Agent Interaction
- Creating Agents: Reserved for Administrators and Managers.
- Using Agents in DMs: Depends on role and workspace permissions.
- Mentioning Agents in Channels: Available to Users, Managers, and Project Leads if the agent is present and permissions allow.
Assigning Roles
Roles are assigned during member invitation or updated by Administrators. Use roles to reflect team structure and maintain clarity across your workspace.
Best Practices
- Limit Administrator access to trusted leads.
- Use Manager and Project Lead roles for operational oversight.
- Assign User roles for day-to-day contributors.
- Use Guest roles for external or view-only participants.
- Review roles periodically as your team evolves.