Billing Overview
Telex offers a flexible billing system designed to support organizations of all sizes. Whether you're on a free plan or managing enterprise-level usage, this section helps you understand how billing works, who can manage it, and what tools are available to stay in control.
Who Can Access Billing
Billing settings are only visible to users with the Administrator or Manager role. These users can:
- View and change subscription plans
- Purchase AI credits
- Update payment methods
- Access invoices and usage reports
What Billing Covers
Telex billing includes:
-
Subscription Plans
Choose from Free, Business, or Enterprise tiers based on your team size and feature needs. -
AI Credits
Pay-as-you-go credits used for agent interactions, notifications, and other usage-based features. -
Invoices & Receipts
Downloadable records of all transactions for internal reporting or audits. -
Payment Methods
Securely manage your organization’s billing details and recipients.
How Billing Works
- Subscription plans are billed monthly or annually, depending on your selection.
- AI credits are purchased separately and can be topped up manually or automatically.
- Usage metrics are tracked in real time and visible in the Billing dashboard.
Best Practices
- Assign billing access only to trusted roles
- Monitor usage regularly to avoid overages
- Set up notifications for low credit thresholds
- Review invoices monthly for accuracy