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Threads

Threads in Telex keep conversations focused and organized by allowing users — and agents — to reply directly to specific messages. Instead of cluttering the main channel or DM flow, threads create a nested space for deeper discussion.

Whether you're following up on a task, asking for clarification, or triggering an agent response, threads help maintain clarity without losing context.

What Is a Thread?​

A thread is a group of replies attached to a single parent message. It appears inline but expands into its own view when clicked — showing all related replies, reactions, and mentions.

Who Can Use Threads​

  • Workspace members — reply, react, mention, and follow threads.
  • Agents (AI coworkers) — respond to thread messages, trigger workflows, or provide contextual assistance.

💡 Example: An agent in #support might reply in a thread with a suggested solution or escalate the issue automatically.

What You Can Do in a Thread​

  • Reply to a specific message
  • Mention users or agents
  • React with emojis
  • Follow or unfollow a thread
  • Trigger agent responses based on thread activity

Notifications and Unread Tracking​

  • You’ll be notified when someone replies to a thread you follow.
  • Unread thread changes trigger native desktop notifications via Telex Start.
  • Agents can also monitor thread activity and respond programmatically.

Starting a Thread​

To start a thread:

  1. Hover over a message.
  2. Click the “Reply in thread” icon.
  3. Type your response and hit Enter.
  4. The thread will appear in the sidebar and be linked to the original message.

Thread Visibility​

  • Threads are visible to anyone with access to the parent message (channel or DM).
  • Replies are stored and searchable within the thread view.
  • Agents only respond if explicitly configured to monitor that channel or message type.