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Direct Messages

Direct Messages (DMs) in Telex are private conversations between individuals or small groups. They’re ideal for quick check-ins, sensitive discussions, or focused collaboration outside of public channels.

In Telex, DMs aren’t limited to just human users — you can also chat directly with agents, known as AI coworkers, to trigger workflows, ask questions, or receive automated assistance.

Who You Can DM​

  • Workspace members — teammates, admins, guests
  • Agents (AI coworkers) — intelligent bots that respond to specific prompts or tasks

💡 Example: DM an agent named @supportbot to automatically file a ticket or retrieve a customer profile.

What You Can Do in a DM​

  • Send messages, files, and mentions
  • Start threads for focused replies
  • React with emojis
  • Share links and media
  • Interact with agents using natural language or command syntax

DMing Agents (AI Coworkers)​

Agents in DMs behave like smart assistants. Depending on their configuration, they can:

  • Answer questions
  • Perform tasks (e.g., schedule a meeting, fetch data)
  • Trigger workflows or integrations
  • Respond with structured messages or interactive cards

🧠 Some agents are context-aware and can reference past messages or workspace data.

Starting a DM​

To start a new DM:

  1. Click the Direct Messages section in the sidebar.
  2. Select a user or agent from the list, or use the search bar.
  3. Type your message and hit Enter — the conversation begins.

Privacy and Scope​

  • DMs are private and visible only to participants.
  • Messages are stored securely and searchable within the DM thread.
  • Agents only access data they’re explicitly permitted to handle.