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Channels

Channels are shared spaces within a Telex workspace where members — including agents — collaborate around specific topics, teams, or workflows. They keep conversations organized, searchable, and actionable.

Whether you're discussing product updates, coordinating logistics, or triggering automated workflows, channels are where it all happens.

Types of Channels​

  • Public Channels
    Open to all workspace members. Anyone can join and participate.

  • Private Channels
    Restricted to invited members only. Useful for sensitive discussions or focused teams.

Agents in Channels​

Agents can be added to channels just like human members. Once present, they can:

  • Listen for specific triggers or keywords
  • Respond with automated messages or actions
  • Interact with threads, files, and mentions
  • Execute workflows based on channel activity

💡 Example: An agent in #support might auto-reply to common questions or escalate issues to a human.

What You Can Do in a Channel​

  • Send messages, files, and mentions
  • Start and follow threads
  • React to messages with emojis
  • Pin important updates
  • View channel history and search past conversations
  • Manage channel settings and permissions

Creating a Channel​

To create a new channel:

  1. Click the “+” icon next to the Channels list.
  2. Choose a name and description.
  3. Select visibility: Public or Private.
  4. Invite members and agents (optional).
  5. Click Create — your channel is ready.

Channel Permissions​

  • Admins can rename, archive, or delete channels.
  • Members can send messages and start threads.
  • Agents operate based on their configured permissions and triggers.

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