How Payments Work
Telex uses a unified payment system for both subscription plans and AI credit purchases. This section explains how payments are processed, what to expect during checkout, and how to confirm successful transactions.
What Can You Pay For?
You can make payments for:
- Subscription Plans: Upgrading from Free to Business or Enterprise
- AI Credits: Purchasing additional credits for agent usage
Both follow the same secure payment flow.
Payment Flow
- Initiate a purchase from the Billing dashboard
- Select your item (plan or credit bundle)
- Enter payment details (card info, billing address)
- Confirm the transaction
- Receive a confirmation and updated billing status
What Happens After Payment
- Your plan or credit balance updates immediately
- A receipt is emailed to your billing contact
- The transaction appears in your Payment History
- You can view and download the invoice
Troubleshooting Payments
If a payment fails:
- Double-check card details and billing address
- Ensure your role is Administrator or Manager
- Retry the transaction or use a different card
- Contact support with the invoice or transaction ID