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Troubleshooting Failed Payments

If a payment fails during checkout, Telex provides clear indicators and retry options. This guide outlines common causes and how to resolve them quickly.

Common Reasons for Failure​

  • Insufficient funds on the card
  • Expired card or incorrect expiration date
  • Incorrect CVC or cardholder name
  • Billing address mismatch
  • Card not authorized for online or international transactions
  • Network timeout during payment processing

How to Resolve​

  1. Double-check your card details

    • Card number, expiration date, CVC, and name
    • Ensure billing address matches your card issuer’s records

  2. Try a different payment method

    • Use another card
    • Switch to Link, Amazon Pay, or Cash App Pay if available

  3. Retry the transaction

    • Refresh the page and initiate the payment again
    • Ensure your internet connection is stable

  4. Contact your bank

    • Ask if the transaction was blocked or flagged
    • Confirm authorization for online or recurring payments

📞 When to Contact Support​

If the issue persists:

  • Reach out to Telex support with:
    • The email used during checkout
    • The plan or credit bundle you attempted to purchase
    • Any error messages shown during payment
    • The approximate time of the failed transaction

Support can help verify the issue and guide you through resolution.

Next Steps​